Managed IT, delivered remotely.
Every service below is included in or priced alongside a single monthly agreement. No bundling tricks, no per-ticket charges, no travel fees.
Managed IT & Helpdesk
The foundation. We take ownership of your workstations, servers, cloud tenants, and user accounts, and your staff gets a helpdesk that answers. Most issues are resolved in the first contact; the ones that aren't get an owner and a clock.
- Unlimited support by email, chat, and remote session for every covered user
- 24/7 monitoring with automated remediation for common failures
- Patch management across Windows, macOS, and third-party apps
- Asset and license inventory kept current, not rebuilt annually
- Onboarding and offboarding with same-day turnaround
- Quarterly business reviews with a costed technology roadmap
Cybersecurity
Small businesses are targeted precisely because they're assumed to be unprotected. The controls that stop the overwhelming majority of real attacks are not exotic — they're MFA, patching, endpoint detection, email filtering, and tested backups, applied consistently.
- Managed detection & response on every endpoint, monitored around the clock
- Email security — phishing, spoofing, and business email compromise defense
- MFA and conditional access rollout across all business systems
- Security awareness training with simulated phishing campaigns
- Vulnerability scanning and remediation tracking
- Documented incident response — who does what, before you need it
Microsoft 365 & Cloud
Most companies are overpaying for Microsoft 365 and underusing it. We fix both: right-size the licensing, then configure the security and collaboration features you're already entitled to but nobody turned on.
- Tenant migration from on-premise Exchange, Google Workspace, or another provider
- License review — we routinely find unused and over-tier subscriptions
- SharePoint and Teams structure designed before everyone creates 400 channels
- Conditional access and data loss prevention policies
- Entra ID identity management and single sign-on
- Azure and AWS infrastructure management where you run it
Network & Firewall
Network problems are the ones that take whole companies offline, and they're the hardest to diagnose over the phone when nobody documented the design. We manage yours remotely with proper change control and configuration backups.
- Firewall management — configuration, rule review, and firmware currency
- VPN and secure remote access for staff working from anywhere
- SD-WAN and multi-site connectivity for companies with several sites
- Business Wi-Fi design, cloud-managed controllers, and guest segmentation
- ISP and circuit management — we open the ticket and chase it
- Configuration backups so a failed device is a swap, not a rebuild
Backup & Disaster Recovery
A backup you've never restored from is a hypothesis, not a backup. We define how much data you can afford to lose and how long you can afford to be down, then build to those numbers and test against them on a schedule.
- Cloud and hybrid backup for servers, endpoints, and Microsoft 365 data
- Defined RPO and RTO agreed in writing, not assumed
- Quarterly test restores with documented results
- Immutable and air-gapped copies that ransomware cannot encrypt
- Documented recovery runbook your team can follow under pressure
Compliance Support
Compliance work fails when the technical controls and the paperwork are handled by people who don't talk to each other. We do the implementation and produce the evidence in the same pass.
- HIPAA safeguards, risk assessment support, and BAA-ready documentation
- PCI DSS scoping, segmentation, and SAQ support
- SOC 2 readiness — control implementation ahead of an audit
- Cyber-insurance questionnaires answered accurately, with the controls actually in place
- Written policies your auditor will accept and your staff can follow
We implement and evidence technical controls. We are not auditors and do not issue certifications — we make the audit something you can pass.
Remote & Hybrid Workforce IT
Supporting people spread across many locations is a different problem from supporting one office, and it's the problem we're built for. New hires get a configured laptop shipped to their door, enrolled before they open the box.
- Zero-touch deployment — Autopilot and Apple Business Manager enrollment
- Device procurement and shipping direct to home offices
- Consistent security policy regardless of where someone works
- Offboarding with device return logistics and immediate access revocation
- Home network troubleshooting so connectivity isn't the employee's problem to solve
Not sure which of these you actually need?
That's what the free review is for. We'll tell you what's urgent, what can wait, and what you're already paying for twice.