Contact

Tell us what's going wrong.

Whether you want a full review or just a straight answer about one problem, start here. We reply to every message within one business day.

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Reach us

General hello@nodexa.us
Existing clients support@nodexa.us

Prefer to talk? Send a message and we'll set up a call — include your number and a good time.

Hours

Helpdesk is staffed Monday–Friday, 8am–8pm Eastern — a long enough window to cover the full business day wherever your team sits.

Critical incidents are covered 24/7 for clients on a managed agreement, including weekends and holidays.

Active emergency?

If you're dealing with a suspected breach, ransomware, or a total outage right now, put URGENT in your subject line. We triage urgent situations regardless of whether you're already a client, and we'll call you back.

Email urgent help

On-site work

Most support is delivered remotely. Where physical work is required, we coordinate and manage a vetted local technician on your behalf, quoted before dispatch.